Functional Basics 1 The Modules and their key components 2 The Navigation 3 Forms and Fields 4 Permissions in Microsoft Dynamics CRM 7 Field Characteristics and particular Behavior 11 Technological Basics 13 What is Microsoft Dynamics CRM about? 13 What makes Microsoft Dynamics special? 15 Individual tips - Helpful hints for daily use 19 Operative CRM 20 Communicative CRM 34 Analytic CRM 40 Collaborative CRM 46 Strategic CRM 49 Glossary 55 Functions 55 Terms 56 List of tables 58 List of figures 58 List of screenshots 58 sakriti opis