1. Introduction.- 2. 'Traditional' versus 'New.- 3. Trends and Drivers.- 4. Demands, Dilemmas, Opportunities.- 5. Managing Stakeholder Multiplicity.- 6. Managing Authority Turbulence.- 7. Managing the New Work (Force).- 8. Managing Innovation Forces.- 9. Managing Ethical Complexities.- 10. Managing Long versus Short Time Horizons.- 11. Managing Cross-Sectoral Collaboration.- 12. The 21st Century Public Manager. sakriti opis