Preface§1. A Need for More Crisis Management Knowledge§2. Effects of the Online World on Crisis Communication and Crisis Management§3. Proactive Management Functions and Crisis Management§4. The Crisis Prevention Process§5. Crisis Preparation: Part I§6. Crisis Preparation: Part II§7. Crisis Recognition§8. Crisis Response§9. Post-Crisis Concerns§Epilogue§Appendix: Possible Case Studies§ sakriti opis