Traditional Performance Management and its Limitations How a Performance Management process can create Exceptional Performance Understanding work as a Relationship Ensuring Shared Accountability for Staff Performance Setting Goals and Expectations Creating Clarity and ongoing Calibration Having Conversations and providing Feedback Creating a Culture of Coaching rather than Criticism Recognizing Effort, not just Outcomes Rewarding the Right Things Handling Difficult Conversations and Dealing with Underperformers Sustaining Motivation and Engagement sakriti opis