Part I: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR. 1. An overview of organizational behavior. 2. The changing environment of organizations. Part II: INDIVIDUAL BEHAVIORS AND PROCESSES IN ORGANIZATIONS. 3. Individual characteristics. 4. Individual values, perceptions, and reactions. 5. Motivating behavior. 6. Motivating behavior with work and rewards. Part III: SOCIAL AND GROUP PROCESSES IN ORGANIZATIONS. 7. Groups and teams. 8. Decision making and problem solving. 9. Communication. 10. Conflict and negotiation. Part IV: LEADERSHIP AND INFLUENCE PROCESSES IN ORGANIZATIONS. 11. Traditional leadership approaches. 12. Modern leadership approaches. 13. Power, influence, and politics. Part V: ORGANIZATIONAL PROCESSES AND CHARACTERISTICS. 14. Organization structure and design. 15. Organization culture. 16. Change management. sakriti opis