PART 1 - Concepts and Contexts Chapter 1 - Marketing: Managing the Exchange Process Chapter 2 - The Marketing Environment PART 2 - Markets and People Chapter 3 - Consumer Behaviour Chapter 4 - Business-to-Business Marketing Chapter 5 - Marketing Research and Information Systems Chapter 6 - Segmentation, Targeting and Positioning Chapter 7 - Integrated Marketing Communications Chapter 8 - International Marketing PART 3 - Strategy and Stakeholders Chapter 9 - Marketing Strategy, Planning and Creating Competitive Advantage Chapter 10 - Marketing Ethics and Corporate Social Responsibility Chapter 11 - Building Customer Relationships Chapter 12 - Product Portfolio and Strategic Branding PART 4 - Marketing in Practice Chapter 13 - New Product Innovation and Development Chapter 14 - Pricing and Strategic Decision Making Chapter 15 - Advertising across Different Media Chapter 16 - Public Relations and Sponsorship Chapter 17 - Promotion and Sales PART 5 - Marketing in Motion Chapter 18 - Digital Marketing and Social Media hapter 19 - Managing Distribution and Supply Chains hapter 20 - Retail and Wholesale Marketing Chapter 21 - Services Marketing sakriti opis