PART ONE: INTRODUCTION TO OPERATIONS MANAGEMENT.- 1. Operations Management.- 2. Operations Performance.- 3. Operations Strategy.- PART TWO: STRUCTURAL ISSUES.- 4. Facilities.- 5. Capacity.- 6. Process Design and Technology.- 7. The Supply Network.- PART THREE: INFRASTRUCTURAL ISSUES.- 8. Planning and Control.- 9. Inventory Management.- 10. Lean Operations.- 11. Quality Management.- 12. People in Operations Management.- 13. Risk, Resilience and Recovery.- 14. Operations Improvement.- 15. Innovation in Operations Management.- PART FOUR: THE FUTURE OF OPERATIONS MANAGEMENT.- 16. Emerging Challenges in Operations. sakriti opis