§§Part I - Six Sigma Implementation & Management§Ch 1: Building the Responsive Six Sigma Organization What is Six Sigma Implementation Plan Training Needs / Resource Selection / Recognition§Ch 2: Recognizing Opportunities Customer-driven approach Balanced Scorecard / Dashboards Feedback mechanisms Lean and its relevance to organizational goals§Ch 3: Maximizing Resources Selecting Projects Management Responsibility and Oversight§Part II - Six Sigma Tools and Techniques§Ch 4: Introduction to DMAIC & DMADV§Ch 5: The Define Phase§Ch 6: The Measure Phase§Ch 7: The Analyze Phase§Ch 8: The Improve / Design Phase§Ch 9: The Control / Verify Phase sakriti opis