Foreword: Kaizen by Everyone, Everyday, Everywhere§Ch 1 Kaizen as a Complete Management System§Ch 2 Gemba Kaizen§--Case 1: Gemba Kaizen at a Farm in Africa§Ch 3 How to Sustain Continuous Improvement§Ch 4 Continuously Improving SQDC at the Gemba§--Case 2: Measuring the Right Things§Ch 5 Standards§--Case 3: Oil Platform Maintenance§--Case 4: SCDA§Ch 6 5S§--Case 5: The True Meaning of 5S§--Case 6: Simple Improvements, Big Impact in Healthcare§--Case 7: 5S of Information (IT)§Ch 7 Muda, Muri, Mura§--Case 8: MTN: Muda Free Nations (Kaizen in Government)§--Case 9: Removing Overburden (Muri) from Work§--Case 10: Supply Chain Variation (Mura) Reduction§Ch 8 SUPPORT Kaizen: The Foundation of House of Gemba§--Case 11: Support Kaizen at European Hypermarket§--Case 12: Top Management Support through Hoshin Kanri§--Case 13: Organization Design and Gemba§Ch 9 Visual Management§--Case 14: Industrial Company§--Case 15: Making Knowledge Work Visible§Ch 10 Speaking with and Managing by Facts§--Case 16: What Leaders Learn When they Go See§--Case 17: Linking the Daily to the Strategic§Ch 11 Daily Kaizen & Front Line Management§Ch 12 The Roles of Natural Teams in Gemba Kaizen§--Case 18: Electronics Supplier in China§--Case 19: Middle East Retail Chain§Ch 13 TPS - The Ultimate Production System§--Case 20: Toyota Retired Executive Interview§--Case 21: Toyota Supplier Story§Ch 14 JIT/ Total Flow Management§--Case 22: Automotive Company in Europe§--Case 23: Just in Time in a Bakery§--Case 24: Total Flow through a Retail Co.§Ch 15 Project Kaizen and End-to-End Optimization§--Case 25: Group Health Value Stream Transformation§--Case 26: Bank of New Zealand§--Case 27: Lean Development (Construction)§Ch 16: Continuous Improvement as a Strategic Weapon§--Case 28: Retail - Top Line Growth§--Case 29: Ski Lodge in Italy - Customer Experience Design§--Case 30: Keeping Manufacturing in the US§Afterword