The New York Times and Washington Post bestseller that changed the way millions communicate§§'[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.'§-from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People §§'The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.'§-Mark Victor Hansen, cocreator of the no 1 New York Times bestselling series Chicken Soup for the Soul®§§The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:§§Prepare for high-stakes situations§Transform anger and hurt feelings into powerful dialogue§Make it safe to talk about almost anything§Be persuasive, not abrasive sakriti opis