Fight Less, Win More is a massively useful book for just about anyone who has to deal with the desires, foibles, and idiosyncrasies of other human beings. The authors\' framework turns conventional wisdom upside down: slow down to speed up, seek to understand before being understood, and make it about them instead of you. And the specific techniques will teach you how to listen - really listen - until the other person becomes your collaborator instead of your opponent. Daniel H. Pink, #1 New York Times bestselling author of To Sell Is Human, Drive, and The Power of Regret