... Preface ... 15§§... Acknowledgments ... 19§§... Introduction ... 21§§1 ... Organizational Structure ... 35§§1.1 ... Defining Organizational Units ... 35§§1.2 ... Importing Organizational Units ... 40§§1.3 ... Assigning Organizational Units ... 41§§1.4 ... Checking for Consistency ... 43§§1.5 ... Summary ... 45§§2 ... Master Data ... 47§§2.1 ... Customer Master Data ... 48§§2.2 ... Material Master - Sales Views ... 60§§2.3 ... Batch Master Data ... 68§§2.4 ... Other Important Master Data ... 79§§2.5 ... Summary ... 85§§3 ... Sales ... 87§§3.1 ... Processing Sales Documents ... 88§§3.2 ... Item Categories and Schedule Line Categories ... 97§§3.3 ... Create with Reference ... 102§§3.4 ... Order Management with SAP Jam ... 106§§3.5 ... Copy Control ... 109§§3.6 ... Partner Determination ... 114§§3.7 ... Availability Check and Transfer of Requirements ... 116§§3.8 ... Outline Agreements ... 129§§3.9 ... Special Business Transactions ... 133§§3.10 ... Incompletion Control ... 137§§3.11 ... Free Goods and Items ... 141§§3.12 ... Material Determination, Listing, and Exclusion ... 145§§3.13 ... Batch Determination ... 147§§3.14 ... Returns (Complaints) Processing ... 150§§3.15 ... Intercompany Sales Processing ... 153§§3.16 ... Outputs in Sales ... 161§§3.17 ... Solving Common Sales Problems ... 166§§3.18 ... Summary ... 168§§4 ... Pricing ... 169§§4.1 ... Condition Techniques ... 170§§4.2 ... Setting Up Condition Records ... 172§§4.3 ... Optimizing Price Determination ... 187§§4.4 ... Rebate Agreement ... 191§§4.5 ... Customized Pricing Report and Price List ... 197§§4.6 ... Common External Tax Software Packages ... 201§§4.7 ... Solving Common Pricing Problems ... 208§§4.8 ... Summary ... 209§§5 ... Credit Risk Management ... 211§§5.1 ... Credit Management ... 212§§5.2 ... Credit Management Operations ... 235§§5.3 ... Blocking and Unblocking Customers ... 239§§5.4 ... Solving Common Credit Risk Problems ... 240§§5.5 ... Summary ... 243§§6 ... Logistics Management ... 245§§6.1 ... Delivery Types and Delivery Item Categories ... 246§§6.2 ... Delivery Processing Including Delivery Due Lists ... 255§§6.3 ... Delivery Processing Integration with Warehouse Management ... 266§§6.4 ... Picking, Handling Unit Management, Packing, and Goods Issue ... 267§§6.5 ... Routes and Route Determination ... 272§§6.6 ... Outputs in Shipping ... 277§§6.7 ... Batch Determination in Deliveries ... 280§§6.8 ... Serialized Materials Processing ... 281§§6.9 ... Solving Common Delivery Problems ... 283§§6.10 ... Summary ... 287§§7 ... Billing ... 289§§7.1 ... Bill Processing ... 290§§7.2 ... Billing Types ... 299§§7.3 ... Billing Plan ... 308§§7.4 ... Revenue Account Determination ... 316§§7.5 ... Accounts Interface ... 325§§7.6 ... Solving Common Billing Problems ... 329§§7.7 ... Summary ... 343§§8 ... Cross-Functional Customization ... 345§§8.1 ... Text Processing ... 345§§8.2 ... Message Control ... 355§§8.3 ... ABAP Tools ... 362§§8.4 ... Numbering Objects ... 378§§8.5 ... Summary ... 385§§9 ... Reporting and Analysis ... 387§§9.1 ... Useful Standard Reports ... 387§§9.2 ... Developing Reports Using Queries ... 398§§9.3 ... Sales Information System ... 410§§9.4 ... Business Intelligence and Reporting ... 426§§9.5 ... Operative Reporting Tools ... 430§§9.6 ... Summary ... 446§§10 ... Sales and Distribution and SAP CRM ... 447§§10.1 ... Sales ... 450§§10.2 ... Marketing ... 454§§10.3 ... Service ... 457§§10.4 ... Interaction Center ... 459§§10.5 ... Summary ... 462§§11 ... Summary and Conclusion ... 463§§... Appendices ... 469§§A ... Customization of Local Layout ... 471§§B ... List of SAP Area Menus ... 483§§C ... The Authors ... 517§§... Index ... 519§§