§... Preface ... 15§§1 ... Introduction ... 17§§1.1 ... The SAP Business Suite ... 17§§1.2 ... Enterprise Structure in SAP ... 25§§1.3 ... SAP ERP Logistics: Components and Integration ... 29§§1.4 ... Sales and Distribution ... 34§§1.5 ... Summary ... 46§§2 ... Master Data ... 47§§2.1 ... Importance of Master Data ... 47§§2.2 ... Business Partners ... 49§§2.3 ... Products ... 60§§2.4 ... Pricing and Conditions ... 73§§2.5 ... Output ... 83§§2.6 ... Agreements ... 87§§2.7 ... Others ... 93§§2.8 ... Summary ... 104§§3 ... Sales ... 107§§3.1 ... Sales Document Components ... 107§§3.2 ... Inquiry and Quotation ... 117§§3.10 ... Special Processes in Sales ... 174§§3.11 ... Summary ... 214§§4 ... Shipping and Transportation ... 215§§4.1 ... Outbound Delivery ... 217§§4.2 ... Picking ... 226§§4.3 ... Packing ... 240§§4.4 ... Shipment ... 244§§4.5 ... Shipment Cost Document ... 250§§4.6 ... Goods Issue ... 257§§4.7 ... Proof of Delivery ... 261§§4.8 ... Customer Returns ... 262§§4.9 ... Summary ... 268§§5 ... Billing ... 269§§5.1 ... Billing Types ... 269§§5.2 ... Billing Relevance ... 273§§5.3 ... Billing Processing ... 275§§5.4 ... Invoice List ... 282§§5.5 ... Rebates Processing ... 286§§5.6 ... Other Billing Processes ... 293§§5.7 ... Integration with Financial Accounting ... 306§§5.8 ... Summary ... 313§§6 ... Reporting ... 315§§6.1 ... Master Data ... 315§§6.2 ... Sales ... 329§§6.3 ... Logistics ... 365§§6.4 ... Billing ... 377§§6.5 ... SIS and LIS Overview ... 379§§6.6 ... Summary ... 380§§7 ... Customer Relationship Management in Sales and Distribution ... 381§§7.1 ... Understanding SAP CRM ... 381§§7.2 ... CRM Web User Interface and Concepts ... 387§§7.3 ... Marketing ... 396§§7.4 ... Sales ... 399§§7.5 ... Service ... 404§§7.6 ... Analytics ... 408§§7.7 ... SAP CRM Interaction Center ... 410§§7.8 ... Summary ... 414§§8 ... SAP Financial Supply Chain Management for Sales and Distribution ... 415§§8.1 ... SAP Financial Supply Chain Management Overview and Components ... 415§§8.2 ... Biller Direct ... 417§§8.3 ... Credit Management ... 434§§8.4 ... Dispute Management ... 448§§8.5 ... Summary ... 458§§... Appendices ... 459§§A ... SAP Navigation ... 461§§A.1 ... SAP Easy Access Settings ... 463§§A.2 ... The SAP GUI ... 464§§A.3 ... Finding Transaction Code Names ... 470§§A.4 ... Creating Favorites ... 471§§A.5 ... Managing Favorites ... 472§§A.6 ... Transaction Access ... 473§§A.7 ... Multiple SAP Sessions ... 473§§B ... Output Processing in Sales and Distribution ... 475§§B.1 ... Output Settings in Condition Records ... 475§§B.2 ... Output Settings in Delivery Orders ... 485§§C ... Availability Check ... 489§§D ... Global Available-to-Promise ... 495§§D.1 ... What Global ATP Does for Your Company ... 495§§D.2 ... Global ATP Task Flow ... 496§§D.3 ... Global ATP for Sales and Distribution ... 498§§E ... The Authors ... 507§§... Index ... 509§§