Elementary to Pre-Intermediate. Published 2004. For young trainees in the hospitality and catering industry who need English to deal with customers. This 3rd edition takes account of innovations and changing practices within the sector. * Topics reflect the real contexts trainees will encounter in their working lives * Emphasis on understanding and speaking English in practical situations * Two listening sections with accompanying tasks in every unit * Clear focus on key functional expressions and topic-related vocabulary * Activity section in each unit involving real-world communicative tasks * New review sections to check progress Student's Book * 28 topic-based units * Tapescripts of the dialogues * Six-language wordlist * Language review section with exercises Workbook * Additional exercises and activities * Answer Key * For class use or self-study Teacher's Book * Unit-by-unit teaching notes * Full Answer Key Cassette / CD * Recordings of the dialogues sakriti opis